What should you notify the customer if they refuse system updates before repair?

When a customer refuses system updates before a repair, it is important to inform them that issues may persist post-repair. This is because many problems with devices can be related to outdated software or firmware, which system updates often address. If the customer declines these updates, there is a risk that some issues may remain unresolved even after the repair is completed. This notification allows the customer to understand the relationship between system updates and the device’s performance, emphasizing that without these updates, there is no assurance that repairs will fully resolve the issues they are experiencing.

While the option suggesting that the repair is guaranteed to resolve all issues would be misleading since it overlooks the potential impact of missing updates, stating that issues may persist provides a realistic expectation for the customer. The statement about the device being completely reset also doesn't apply here, as refusing updates doesn’t imply a reset would occur. Lastly, portraying system updates as optional and irrelevant disregards their significant role in device performance and security. Thus, communicating the possibility of ongoing issues post-repair is necessary for transparency and informed decision-making on the customer’s part.